Which behavior is essential for officers when dealing with inmates and incidents?

Following policy and procedure is essential for officers when dealing with inmates and incidents because it ensures that actions taken are consistent, fair, and within the legal and institutional framework. Adhering to established protocols helps maintain order within the facility, protects the rights of inmates, and minimizes the risk of liability for both the officers and the organization. Policies and procedures typically incorporate best practices and strategies developed from past experiences, research, and legal standards, providing a guideline for officers to manage various situations effectively and safely. This practice aids in maintaining professionalism, accountability, and transparency in interactions with inmates, which is vital for fostering a safe and secure environment in correctional facilities.